Refund policy

Last updated: September 22, 2026

This site charges nothing. There is therefore nothing to refund for anything done on this page. The rules below apply to amounts paid to us directly at a later stage, and they are set out here so they are known before any payment is made.

Before work begins

Where a deposit is paid to secure an order or a booking, it is refundable in full if you cancel before we begin the work. We issue the refund within 10 business days of the written request, to the same account the payment came from.

When the fault is ours

If, through our own fault, we cannot deliver what was agreed, you receive back every amount paid, in full, with no deduction of any kind.

Once work has started

If you cancel after we have started, we refund what has not yet been committed to materials or labour, and we set out the deduction in writing, itemised, before the refund is issued.

How to request

Write to contact@poncergraficaeditousa.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.